Referrals
Engage, convert, and grow with AI-powered conversations
Effortless Efficiency
Save precious time and resources with our automated referral campaigns, user-friendly templates, and trigger-based referral requests. Let our software handle the heavy lifting while you focus on growing your business.
Powerful Performance
Boost your referral rates by strategically targeting satisfied customers, triggering requests at optimal moments, and simplifying the referral process. Our intelligent system ensures you always reach out to the right people at the right time.
Measurable Results
Gain valuable insights into your referral marketing efforts with easy-to-understand reports and dashboards. Track the number of requests sent and shared, allowing you to optimise your campaigns for maximum impact.
Frequently Asked Questions
Referral marketing is the process of streamlining and maximising word-of-mouth campaigns, turning your satisfied customers into powerful brand advocates.
Referral leads are incredibly valuable. They convert at higher rates and spend more than typical walk-in customers. Our program helps you track and optimise these high-value leads.
smefindr automates the creation, sending, scaling, and tracking of effective referral marketing campaigns via text and email, turning your happy customers into your most potent marketing tool.
Track key metrics such as revenue generated, number of referral leads received, referral messages shared, and referral requests sent to customers. Our comprehensive dashboard makes this process seamless.
Integrate smefindr Referrals with your CRM, NPS software, or our Reviews platform to automatically target your most satisfied customers for referral requests. Ready to revolutionise your referral marketing strategy? Contact us today to learn how smefindr Referrals can drive your business growth through the power of word-of-mouth marketing.
smefindr Referrals automates referral campaigns through:
- Rule-based triggers (e.g., after payments or positive reviews)
- Customisable templates for referral requests
- Multi-channel outreach (email, text, social media)
- The system identifies satisfied customers and sends timely referral requests
- Automated tracking and reporting provide insights on campaign performance.
This is what makes smefindr Referrals particularly suitable for small businesses;
- Cost-effective solution that saves time and resources
- Easy-to-use templates and customisation options
- Scalable campaigns that grow with your business
- Integration with other customer experience tools
- Comprehensive analytics to measure ROI
- A multi-channel approach to reach a wider audience
smefindr Referrals offers flexible reward options:
- Cash discounts
- Gift cards
- Coupons for future purchases
- Rewards can be customised to fit your business model and budget
- You can set different rewards for referrers and new customers
- The system allows for A/B testing of different reward strategies
Yes, smefindr offers integrations with 3,000+ apps, including:
- Popular CRMs like Salesforce and HubSpot
- Review platforms
- NPS (Net Promoter Score) software
- These integrations allow for:
- Automated targeting of satisfied customers
- Seamless data flow between systems
- More personalised referral campaigns
smefindr provides comprehensive reporting features:
- Number of referral requests sent and shared
- Conversion rates of referral leads
- Revenue generated from referral campaigns
- Easy-to-understand dashboards offer real-time insights
- Analytics help identify top referrers and the most effective campaigns
- Data-driven optimisation suggestions for improving campaign performance
- AI-powered features for targeting and optimisation
- Seamless integration with other customer experience management tools
- Multi-channel approach (email, text, social media)
- Real-time engagement capabilities through a smart inbox
- Customisable templates and rewards system
- Comprehensive analytics and reporting
- smefindr Referrals can be integrated with:
- Birdeye Reviews to target customers who leave positive feedback
- Your CRM to identify long-term, satisfied customers
- NPS software to focus on customers with high scores
- Set up rules to trigger referral requests after positive interactions
- Use AI-powered sentiment analysis to identify satisfied customers
smefindr is particularly effective for:
- Service-based businesses (e.g., healthcare, real estate, financial services)
- Businesses with infrequent or high-value purchases
- Companies looking to build trust through word-of-mouth• Also beneficial for:
- Retail businesses aiming to expand their customer base
- B2B companies seeking quality leads
- Any small business looking to grow through customer advocacy
smefindr adheres to strict data protection standards:
- GDPR compliant for European data protection
- CCPA compliant for California consumer privacy
- HIPAA compliant for healthcare data protection
- Secure data encryption in transit and at rest
- Regular security audits and updates
- Customisable privacy settings for referral campaigns
Yes, smefindr Referrals supports both online and offline referral tracking:
- Digital referrals through email, text, and social media
- QR codes for in-store or event-based referrals
- Unique referral codes for offline word-of-mouth tracking
- The system consolidates all referral data in one dashboard
- The omnichannel approach ensures a seamless experience for customers
Optimal frequency depends on your business type and customer lifecycle
Best practices include:
- Ongoing campaigns for consistent referral generation
- Targeted campaigns during peak seasons or special events
- Trigger-based requests after positive interactions
- smefindr's analytics help identify the most effective timing for your business
- A/B testing features allow you to optimise campaign timing and frequency
smefindr provides comprehensive support:
- Dedicated onboarding process
- Access to customer success managers
- Regular webinars and training sessions
- Extensive knowledge base and video tutorials
- 24/7 customer support for technical issues
- Ongoing product updates and new feature rollouts
- Community forums for peer-to-peer advice and best practices sharing