smefindr Messaging is an instant messaging platform that makes it easy for you to connect with your customers anytime, anywhere, and on the channel of their choice. From a single inbox, you can reach out and respond to customers over text Facebook, Instagram, email, voicemail, and beyond.

Having convenient, immediate, 1:1 conversations with your customers lets you:

• Schedule and confirm appointments
• Respond to customer questions
• Promote events and offers
• Announce new products or services
• Send and receive updates

With smefindr Messaging you can:

• Message customers via text, Webchat, and social from one inbox
• Easily track and manage customer info and interactions for streamlined and more efficient communication
• Use templates to save time and keep comms consistent
• Assign conversations to team members and locations
• Get notified every time a new customer message comes in
• Track conversations and average response times

A business messaging service is one that enables businesses to funnel prospect and customer messages from multiple touch points like text, email, webchat, website forms, social media, and more into one platform. This helps the business to easily track all incoming messages from one place and ensure they respond to all of them so that they don’t lose out on leads or potential business opportunities.

smefindr is the most comprehensive instant messaging app for businesses.

• It allows you to integrate multiple messaging channels such as text, email, webchat, webforms, Facebook, and Instagram, into one Inbox.
• You can also proactively engage with existing customers via 1:1 or mass texts, video chat, and email to build relations and generate more business.
• It offers you an auto-receptionist to attend to calls while you are busy and record and transcript voicemails so you text or call them back later.
• The smefindr Inbox lets you organise messages by channel, location, and other criteria so it is easy for you to manage your customer conversations.

Businesses use mass text messages to reach thousands of customers in one go. It is an affordable, easy, and effective way to message contacts for marketing, sales, customer service, and other notifications.

Some common ways in which it is used are for:

• Post-consult follow-ups and book treatments
• Special offers, and promotions, free trials
• Membership, webinar, community social, and other event invites
• New openings, products, or treatments
• Service and maintenance updates
• Contacting a fleet of agents or a large team, at once
• Retargeting customers and prompt purchases

smefindr's Messaging AI integrates seamlessly with multiple communication channels, including text, social media, webchat, and email. It provides a unified inbox that allows businesses to manage all customer interactions from a single platform. This integration enables businesses to reach customers across various digital channels and collaborate with team members efficiently.

While specific time savings aren't quantified on the website, the AI-powered tools are designed to increase productivity by helping businesses respond faster and better. Features like templates, auto-responses, and AI-assisted rephrasing can significantly reduce the time spent on routine communications. The unified inbox also eliminates the need to switch between platforms, further streamlining the process.

smefindr emphasises data security, stating that all incoming and outgoing messages are encrypted end-to-end. They store data on a secure AWS cloud computing platform that complies with regulations and standards such as HIPAA to protect sensitive patient information. This ensures that business and customer information remains secure.

Yes, smefindr offers integrations and automation that allow businesses to set up trigger-based messages for common scenarios like welcome offers, review requests, and more. The platform can be connected to over 3,000 integrations to import contacts, auto-sync data, and send automated messages. Please contact smefindr about the cost of any 3rd party integration.

smefindr Messaging provides reports that track agent productivity and average response times. Businesses can monitor metrics such as median response time, number of conversations, and total messages received. These reports can be easily filtered by location, users, or time/date, allowing for detailed performance analysis.